Our Services

Experience our full range of professional services.
Offering technical support, training, Mac workshops and hardware repairs.

Mac Repair & Apple Service

Mac Repair & Apple Service

If you are in need of hardware or software Apple service or Mac repair, we offer pick-up and delivery service of your product. We offer a 24-hour turn around.Learn More
How to buy an Apple or Mac

How to buy an Apple or Mac

If your current computer or network of computers aren’t working the way they used to and you’re looking to upgrade to a new or used Mac. We use a wide array of product knowledge to come up with a customized affordable solution that fits your specific needs.SEE OUR SOLUTIONS
Apple & Mac support

Apple & Mac support

If you have technical questions about your Mac, iPod, Apple TV, or iPhone, our support is your access to friendly, on-site technical support. We use our extensive knowledge to answer technical questions, troubleshoot problems, and perform repairs — in some cases right in your home or businessLearn More
Mac & iOS Training

Mac & iOS Training

If you would like to learn more about how to optimize your system or your use of it for you and your colleagues, we offer online, group or individual training on many of the current apps. IMAP vs. POP email setup, how to use iCloud and sync data between your Mac, PC and iPhone.Learn More
Currently Serving

Currently Serving

Currently Serving Oregon cities including Ashland, Medford, Grants Pass, Klamath Falls, Merlin, Hugo, Applegate, Cave Junction, Ruch, Phoenix, Talent, Eagle Point, White City, Central Point, Gold Hill, Rogue River, Jacksonville and surrounding areas.

About Us

Todd has worked as an independent consultant with over 30 years of experience in Apple (Mac) technology, graphic design & web development, business & financial strategy and Internet marketing to benefit your unique business needs.

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Apple SOLUTIONS

iPhone

COMPLETE SOLUTION

iPhone 11 Pro Max 256GB

$2,645

iPhone Purchase Assistance
iPhone 11 Pro Max 256GB
AppleCare+ for iPhone 11 Pro
iPhone 11 Pro Max Crystal Clear
iPhone 11 Pro Max 6.5-inch Tempered
Accounts Registration
iOS Backup or Restore to iCloud or
iOS Setup & Configuration
iOS Training
Erase & Restore User Account Data on
AirPods with Wireless Charging Case
3-in-1 Black Wireless Charging
Get a new iPhone every year trade-in

MacBook Pro

COMPLETE SOLUTION

$5,412

16-inch MacBook Pro – Space Gray
Accounts Registration
Complete System Backup
Software Setup & Configuration
Data Integration
Erase User Account Data
Enrollment into our 1-Year Trade-in
AppleCare+ for 16-inch MacBook Pro
USB-C to Lightning Cable (1 m)
AirPort Time Capsule – 2TB
Time Capsule AirPort Extreme/Express
Epson WorkForce Pro WF-4730 Wireless
Wireless Printer/Scanner Setup

27-inch iMac

COMPLETE SOLUTION

27-inch iMac w/Retina 5K display

$4,097

27-inch iMac w/Retina 5K display
Accounts Registration & Product Pickup
Complete System Backup
Software Setup & configuration
Data Integration
macOS Training
Erase User Account Data
Enrollment into our 1-YR Trade-in
AppleCare+ Capsule – 2TB
Time Capsule AirPort Extreme/Express
Epson WorkForce Pro WF-4730 Wireless
WirelessPrinter/Scanner Setup

Our Specialization

We specialize in working with Apple (Mac) users by providing service repair, technical support, and sales consulting in a timely and professional manner.

We specialize in working with Apple (Mac) Locally

Local: Come visit us

We invite you to visit us locally at our beautiful new store located in the Rogue Valley Mall in Medford Oregon. We’re up stairs, across from Macy’s in between Eddie Bauer and the Buckle. The store is called SmartHelp. Please schedule an appointment today and get access to all of our products and services. We would be happy to help answer your questions about your Mac, iPhone, iPad and iPod devices. We have a full service department and training tables. We hope to see you soon!

On-site: We’ll visit you.

We can come directly to you and deliver the technical support you need. We also offer a one-to-one training program on the Mac OS or iOS platform in your home or office environment. If you have wireless network, back-up, Apple TV setup, AirPlay or other problems, we will come out and help you resolve those issues as well.

We specialize in working with Apple (Mac) On-Site
We specialize in working with Apple (Mac) On-Site

On-site: We’ll visit you.

We can come directly to you and deliver the technical support you need. We also offer a one-to-one training program on the Mac OS or iOS platform in your home or office environment. If you have wireless network, back-up, Apple TV setup, AirPlay or other problems, we will come out and help you resolve those issues as well.

We specialize in working with Apple (Mac) Remotely

Remote: Let’s connect.

We offer remote training and support opportunities nationwide through a host of online tools: TeamViewer, VNC Screen Sharing, join.me and others. You won’t believe it, It’s like we’re right there by your side! If you’re not connected to the Internet — no problem! Just give us a call, and we’ll guide you to the solution right over the phone.

We repair Macs, iPads, iPhones & iPods

If you have had an unfortunate accident with your iPhone, iPad or iPod touch including liquid damage, cracked screen, dropped or damaged hardware, don’t worry, chances are we can help you get your device working again or replaced cheaper than buying a new one. If you have AppleCare+ which covers hardware damage for up to two years from your original purchase, we will help facilitate your repair through Apple. If you don’t and are within 30-days of your purchase we can help you get warranty for just $99 if your hardware in still in good shape.
We repair Macs, iPads, iPhones & iPods

Unable to work? Your computer freezes?

We’ll help you get back to work.
Fast and Qualitatively.

Unable to work? Your computer freezes?

Customer Review Links

Derek Enterprises, LLC

We specialize in working with Apple (Mac) users by providing service repair, technical support, and sales consulting in a timely and professional manner.
Learn More

Todd Derek

AREAS WE SERVE

Currently Serving Oregon cities including Ashland, Medford, Grants Pass, Klamath Falls, Merlin, Hugo, Applegate, Cave Junction, Ruch, Phoenix, Talent, Eagle Point, White City, Central Point, Gold Hill, Rogue River, Jacksonville and surrounding areas.

Store: (541) 255-2310
Fax: (541) 690-1171
Email: machelp@toddderek.com

STORE HOURS